How important is Quality, Quality Assurance and Quality Improvement in Senior Citizens Care Homes?
I am not sure how many people ask the Care Home Management to share the Home Policies and Procedures on Quality Assurance and Continuous Improvement at the time of paying the deposit or the hefty monthly rent, but then most of us do not read the fine print ever.
The success of any Senior Citizen Care Home depends upon the quality of services being offered to the older residents.
It is the moral and professional responsibility of the Home Management to ensure that there is accountability and ownership by all staff towards delivering highest levels of care and well-being services.
The Home Management should ensure that the residents needs should be the topmost priority which are met at all times by qualified and trained personnel.
The Home Management should have systems in place for continuous improvement.
The Home Management should ensure effective quality assurance and quality monitoring systems, based on feedback from residents, their guardians and family members.
The document can be downloaded here (Quality Assurance in Elderly Care Homes) or can be viewed below